Mail Service Disruption Possible – Alberta is Prepared

Contingency plans are in place to ensure that Albertans can get access to government services in the event of a Canada Post work stoppage.

A complete list of affected programs and the contingency plans will be posted on The webpage will be updated regularly.

Departments are working with clients in preparation for a possible disruption.

Here are some examples of how people might be affected:

Income support and AISH cheques

  • Plans are in place to make sure that Human Services clients receive their cheques. Clients can call their worker for specific information or visit the Human Services website for general information.
  • Clients who get cheques through the mail are encouraged to arrange for direct deposit.
  • Albertans who have questions about impacts from other Human Services programs can call their worker or contact the Alberta Supports Contact Centre at 780-644-9992 in the Edmonton area or 1-877-644-9992 toll-free.

Health Care Cards

  • Arrangements can be made to pick up Alberta Personal Health Cards at Alberta Health, 10025 Jasper Avenue in Edmonton. Contact Alberta Health for areas outside Edmonton.
  • If a patient needs health services and does not have a personal health card or number, a physician can check validity and eligibility by contacting Alberta Health or accessing Alberta Netcare.
  • If a resident only requires their personal health number, they can contact Alberta Health.

High School Transcripts

  • High School students can use the unofficial transcript available through as a temporary substitution for the official transcript. Post-secondary institutions and other organizations can contact the Transcripts and Diplomas office to verify the information on your unofficial transcript.

For more details on these and all other government matters, Albertans are advised to check the provincial government website or stay in touch with government staff via phone, email or fax.