Gateway Gazette

COVID-19 – Information for Veterans

What Veterans need to know now

Minister’s message – 27 March 2020

To our Veterans:

As we all grapple with the realities of COVID-19, I want you to know that Veterans Affairs Canada employees are continuing to work every day to serve you and your families. 

The last few weeks have certainly presented our team with a new set of challenges, but we adapted as quickly as possible to what is, for the time being, our new normal. 

Most of our employees are now working remotely, where they are answering your calls, responding to your secure messages, making decisions on urgent disability claims, and issuing payments. They’re doing this as best they can, and as the days go by, we’ll continue to speed up these processes.

If we can help with anything, please reach out by phone or through your My VAC Account. These are difficult times for everyone, and if you need us, we will do everything we can to provide you with the support you need.

Of course, we’ll continue to update our website and social media channels with the latest information, and I encourage you to check back often. 

And before I close, I just want to remind everyone to please stay at home if you can — it’s important in keeping not just yourself healthy, but in keeping your friends, your family, and your community healthy, as well.

Keep listening to the experts, and keep looking out for each other. We’ll get through this together.

LM

Lawrence MacAulay
Minister of Veterans Affairs & Associate Minister of National Defence

Like all of Canada, Veterans Affairs Canada will be impacted over the coming weeks and months by COVID-19.

At this time, client and visitor access to our area offices is suspended until further notice. The best way to reach us right now is through My VAC Account secure messaging or by calling us at 1-866-522-2122.

Ultimately, we encourage you to stay home and follow the directions of local health authorities. Our staff are available, working remotely, and are prioritizing getting benefits to Veterans in greatest need.

We appreciate your patience, and as more information is available, we will update you at https://www.veterans.gc.ca/eng/help/faq/info-veterans-covid-19

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