Gateway Gazette

Canada’s Response to Ukraine International Airlines Flight PS752 Tragedy

On January 8, Ukraine International Airlines Flight PS752 was shot down near Tehran by an Iranian surface-to-air missile. Tragically, 57 Canadians were among the 176 people killed. This is a national tragedy and the whole country is grieving together. Canada extends its deepest condolences to the families and loved ones of the victims. Our priority is to provide them with the support they need. We are also committed to working with international partners to ensure a thorough and credible investigation into how such a horrific tragedy could have occurred. We will continue to keep Canadians informed as the situation evolves. Prime Minister Trudeau has spoken with Iran’s President Hassan Rouhani directly and clearly stated that Canada expects and demands full cooperation from Iranian authorities in all respects of access, repatriation and investigation.

Families of the victims of Flight PS752 and Canadians have questions. And they deserve answers. Minister Harjit Sajjan and Minister Francois-Philippe Champagne and the Prime Minister met with the Incident Response Group to discuss the latest on the investigation and the current situation on the ground in Iran. (Jan 10, 2020)

Consular assistance

Canadians affected by the tragedy and requiring consular assistance, and friends and relatives seeking information about Canadian citizens believed to have been on board flight PS752, should contact Global Affairs Canada using the most appropriate of the following options.

  • Canadians in Iran: consular officials in Tehran at +98 905 778 9710 or, or Embassy of Canada to Turkey in Ankara at +90 (312) 409-2700
  • Canadians in Ukraine: Embassy of Canada to Ukraine in Kyiv at 380 (44) 590-3100 or
  • From Canada: 24/7 Emergency Watch and Response Centre at 1-800-387-3124 (toll-free), +613-996-8885 or

Travel document assistance

Immigration, Refugees and Citizenship Canada (IRCC) has put in place special measures to help family members of the victims. If you need help with visas, travel documents or immigration matters, contact IRCC using the most appropriate of the following options.

Update on the situation

There are 57 Canadians confirmed among the 176 people who were killed in the crash.

The Government of Canada has sent a team to Tehran to provide consular support to families on the ground, and to provide expertise and support to ongoing investigative efforts on site. Canada will continue to be in contact with all relevant authorities as the situation remains extremely difficult and fluid.

An International Coordination and Response Group to support families of victims of PS752 has been formed by Canada, Ukraine, Sweden, Afghanistan and the United Kingdom. The Group aims to ensure a full and transparent investigation into the causes of the fatal crash so that families and loved ones can get the answers they deserve.

Assistance for families of victims

Canada’s Emergency Watch and Response Centre is reaching out to the families of the crash victims to provide support. Friends and relatives in Canada seeking information about Canadian citizens who were on board flight PS752 should contact Global Affairs Canada’s Emergency Watch and Response Centre by calling 613-996-8885 or 1-800-387-3124 (toll-free), or by sending an email to In Canada, consular officials have been deployed to Vancouver, Edmonton, Winnipeg, Montreal and Toronto to act as a personal point of support for family members of Canadian victims. Regardless of where in Canada you are calling from, the Emergency Watch and Response Centre will put you in touch with a consular official who will provide you personalised service based on your specific needs, in the city where you are located.

Immigration, Refugees and Citizenship Canada (IRCC) has set up dedicated phone lines and a dedicated email address to provide assistance to family members of the victims who need to travel to Iran, who need travel documents on an urgent basis or who need to remain in Canada temporarily. As of January 11, the number to call in Canada or the U.S. is 1-833-864-2831 and from anywhere else in the world, 1-438-843-2029. Individuals can also email

Ukraine International Airlines (UIA) has set up a family assistance walk-in centre at the Westin Toronto Airport. The Centre is open from 8:00 a.m. to 8:00 p.m. UIA is also making arrangements for the provision of bereavement counselling to any family members of victims; the bereavement counselling can be arranged through the call centre in Canada, toll free: 1-866-566-3708. Ukraine International Airlines can be contacted directly at +38 044 581 50 19.


Iran has said that the Ukraine International Airlines flight 752 was brought down by a surface-to-air missile. As the incident occurred in Iran, the Aircraft Accident Investigation Bureau of the Islamic Republic of Iran is the lead on the investigation. The National Bureau of Air Accidents Investigation of Ukraine is also participating in the investigation. Canada is offering technical assistance and expertise to Ukraine officials in the areas of aircraft design, maintenance and flight operations to assist.

Canada is working with allies to ensure a thorough and credible investigation to uncover the causes of this terrible tragedy and to bring closure, transparency, accountability and justice to Canadians.

Flight restrictions

The Government of Canada is monitoring the situation closely in the Middle East, and is in close contact with the U.S. Federal Aviation Administration and other international partners.

Some airlines have cancelled flights to Iran. Contact your airline or transportation carrier to see if the situation will disrupt your travel plans. Air Canada, the only Canadian airline flying in the region, has altered its routes to ensure the security of its flights into and over the Middle East.

For more information and updates on the security situation in Iran, consult Canada’s Travel Advice and Advisories.

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