Starbucks is taking several actions to protect the health and well-being of our partners (employees) and customers and to control the spread of COVID-19. All decisions are grounded in partner and customer care and safety, based on facts and science, and communicated with transparency. Read below for an at-a-glance overview.
Our Stores
Your Starbucks Experience may look different as we navigate this dynamic situation community by community and store by store. Our commitment to you is that we will continue to make proactive decisions for our partners and the people we serve.
- Closing most cafés and moving to Drive-Thru, Mobile Order and Pay, and Delivery only: We are temporarily closing access to our company-operated cafés and reducing our service to Drive-Thru and Delivery only in Canada for at least two weeks starting March 20. Customers can order at the Drive-Thru ordering point or use the Starbucks app to order ahead and pick up at the Drive-Thru window. See the store locator on Starbucks.ca or the Starbucks app for locations and hours (updated every 90 minutes). To find the closest Drive-Thru, choose “Filter” and select “Drive-Thru.”
- Supporting first responders and health care professionals: Some Starbucks cafés serving in or around hospitals and health care centers will remain open to serve first responders and their incredible support staff. Some cafés in communities with limited food options will also stay open. These cafés will only accept mobile orders and pickup will be at the café entrance to encourage social distancing. Starbucks is also offering free brewed coffee (hot or iced) to all front-line responders through May 3.
- Free Delivery with Uber Eats: Delivery continues to be another option from those Starbucks locations still open. Enjoy $0 delivery fee with Starbucks Delivers on Uber Eats for a limited time (taxes/fees apply).
- Starbucks Rewards: We recognize that the current environment may limit the ability of members of our Starbucks Rewards loyalty program to redeem their Stars, so we will delay the expiration of all Stars scheduled to expire between now and June 1, 2020.
- Extra cleaning protocols and precautions: We continue to observe elevated cleaning and sanitizing protocols to help prevent the spread of all germs in our stores.
Our Partners
Starbucks is offering full support with comprehensive care to our partners impacted by COVID-19, including catastrophe pay, mental health resources, and more.
- Catastrophe pay: Starting March 20, the company will pay all partners who cannot or choose not to work for their scheduled shifts over the next 30 days. This includes those who have been diagnosed with or exposed to COVID-19 and those who may need to take extra precautions, such as those 60 years or older or who have underlying health conditions or are worried about or feeling unsafe coming to work.
- Emergency financial aid: Another resource is the company’s CUP Fund, which provides grants for partners experiencing financial hardship. Starbucks has temporarily waived eligibility requirements and documentation for the CUP Fund so partners impacted by COVID-19 can request a one-time grant to support a personal financial hardship.
- Mental health: Partners and their family members can access free counseling through the Employee Assistance Program. Partners also have free access to Headspace, a mindfulness and meditation resource, and can lean on the Partner Resources Support Center (888-SBUX-411) for guidance in finding the best solution for their situation. Additionally, benefits enrolled partners have a $5,000 annual mental health benefit available to them and their dependents.
- Non-retail partners: Partners at the Starbucks Support Centers in Toronto, Montreal, and Vancouver have been instructed to work remotely.