Gateway Gazette

RBC Turner Valley Set To Move in December 2017

By Pam Jones, Editor.

Yes, the rumours are true. I contacted RBC Royal Bank last week and received the following information from the Regional Vice-President Alberta South, Mark Brown:

After careful consideration, we’ve made the difficult decision to relocate our Turner Valley branch to new location in Okotoks this December.
Though we’re moving, we’re not leaving Turner Valley. We’ll continue to maintain an active presence in this community through financial services, employee volunteerism and other initiatives. Our clients will have access to our telephone, online and mobile banking services, and it is our intention to maintain a RBC Royal Bank ATM.
In addition, our Financial Planners, Investment Retirement Planners, Mortgage Specialists, Commercial Bankers and Small Business Advisors are ready and willing to meet with clients when and where it’s most convenient. Most importantly, the branch team you know so well will continue to be a big part of how we deliver advice to clients in the area.
Decisions like this are never easy, nor made lightly. Over the years, as banking habits evolved, foot traffic in our branches has decreased. The majority of our clients – including over 85 per cent of those in Turner Valley and area – do their everyday banking through online, mobile, telephone and ATM banking channels.
We recognize this is a big change. Over the coming weeks, we’ll connect with clients to ensure they know about the number of solutions available to meet their unique needs. In the meantime, we encourage them to contact us at the branch or by calling 1-800-769-2511.
RBC has a long and rich history in Turner Valley and surrounding area that goes back more than 90 years and we look forward to being a part of this community for many more years to come.

This information does not tell us what will be happening to the actual branch building, but it does seem to imply that their specialists will be willing to make house calls.

The major downside, as I see it, will be that Safety Deposit Boxes will be relocated to Okotoks and that’s not going to be very convenient for a lot of our area residents.

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  • Ted Thorne , May 1, 2017 @ 3:35 am

    We are very disappointed to read of the relocation of the RBC branch in Turner Valley. This is yet another hit to a small community. Surely, with the enormous profits realized by thie RBC, they can maintain a small branch in a community such as TV / BD / Millarville.

    Our family has held an account and done our banking at this branch for over 44 years. To say that now we need to relocate our patronage to Okotoks is asking a lot from many sectors of this community. With the ATB in Black Diamond, that may well be another option for us.

    Those familiar faces and friendly greetings from the staff at TV can not be replaced for those who have come to trust these individuals with many of the sensitive issues that are realized with personal banking services!

  • LYnette Simpson , May 2, 2017 @ 9:10 am

    As a long term customer as we’re my parents, I am completely disgusted by this decision made by the top beaurecrats of thi s bank. YOu can’t tell me thatRBC isn’t making a profit from this bank! WHat about all the seniors that have no way to Okotoks to bank?If my investments were not locked in, I would. Certainly pull my money from there and close my account! WHat RBC is doing is completely. WRONG!” LYnette Simpson

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